Posts Tagged ‘success’

Five Minutes of Hospitality Wisdom – ‘What are you really in business for…?’

Tuesday, February 20th, 2018

This is the initial post of a new series that we will be sharing with you – Five Minutes of Hospitality Wisdom, focusing on various topics throughout the hospitality industry in a quick read format.  Knowing that time is truly of the essence in our daily lives and that everything is moving faster and faster in business, how do we best choose to balance that with the needs of ourselves, our families, our co-workers, our guests and our businesses?  We will be exploring that throughout the upcoming posts – looking at striking a balance in our actions, decisions, learning and experiences.


In the business world, there are successes and failures all of the time – just like in life.  Many times in business these are usually related to financial means and matters for companies, clients, operations and such.  And, sometimes, even when businesses are making money and seeming like a success, they are failing at delivering on the promise of hospitality to their staff and guests.


Profit hides a lot of ‘sins’ for operations, and only when you delve deeper into the business do you discover that all isn’t just as rosy a picture as it seems.  Are most businesses designed to make money for their stakeholders and owners?  You bet.  Do most businesses truly care about their staff along the way while trying to make money?  Hmm, that’s the question.


As an owner, operator or someone tasked with running a business, are you taking into account your ‘internal’ customer as much as your ‘external’ customers?  Are you taking the time to truly value what is important to the members of your team?


Next time you are working together with your staff, think about what they need to do their jobs better and thus more productive, be more engaged with each other and your guests, and genuinely enjoy the work that they are doing at your organization.





Thursday, July 23rd, 2015


What does this mean, ‘All it takes is a win’? Well, we as human beings thrive on success.  This is not a test, nor a misconception or even a passing fad.  Life is better when we do well – causing overall positivity and happiness, which we love to share with others.


A win could be a simple as a stranger smiling back at you on the street when you smile at them.  It is the mere effort of holding a door for someone you don’t know, unexpectedly and them saying thank you or how nice that is.  A greater win is when you have a project go your way, receiving kudos (financial or merely a way to go) from your client or boss honoring what you have accomplished.  Bigger than that, a win is a major life accomplishment such as a graduation or promotion.


It doesn’t have to be winning at a game or beating an opponent, but more along the lines of our personal, family or group successes.  Almost all people enjoy sharing their positive experiences with others – for fact of validation, additional emotional reactions or just being good natured.


Why do we need to ‘win’?  What’s a way that you’ve ‘won’ recently?  Can we win each and every day?